Mopar Express Lane, the no-appointment-needed service offered at FCA US LLC dealerships, is celebrating a milestone: the opening of the 1,000th Mopar Express Lane store in the United States.
Pietro Gorlier, Head of Parts and Service (Mopar), FCA – Global, attended the grand opening of the new Express Lane store, located in Bradley, Illinois. Store owner David Taylor and local dignitaries joined Gorlier in a ceremony welcoming the first official customer at the landmark 1,000th store.
“Reaching our 1,000th operational Mopar Express Lane location reinforces the commitment of our brand and our dealerships to providing a top-notch customer experience,” said Gorlier. “Most Mopar Express Lane outlets are also open on Saturday, providing owners with plenty of options to fit vehicle maintenance into their busy schedules. And with Magneti Marelli Offered by Mopar products, our Express Lane stores can service not just FCA US vehicles but all major makes. With its premium amenities, this Express Lane sets a new standard in customer service.”
The new 12,500-square-foot Express Lane facility offers unique appointments, including a lounge area with concierge service, charging stations and Wi-Fi to keep connected, a complimentary car wash and additional perks, such as complimentary nail service once a week to pamper customers as they wait.
As with most Express Lane outlets, the location also offers weekend hours.
“We’re honored to open our garage doors today as the 1,000th Mopar Express Lane store,” said owner Taylor. “This facility was developed with a customer-centric approach and we trust our clients will love the exclusive amenities, convenient service and the confidence that comes from having their vehicles maintained by factory-trained technicians.”
The new facility also represents the first official offsite stand-alone Express Lane store. Taylor also owns Taylor Chrysler Dodge Jeep Ram, located in Bourbonnais, Ill., a few miles away from the new Express Lane outlet. All previous Express Lane stores have been incorporated into a dealership’s primary location.
Including the 1,000 operational Mopar Express Lane locations in the United States, more than 1,850 dealers are enrolled in more than 15 countries.